Refund policy

All items are non-refundable, but we are more than happy to replace a defective product free of charge.  

You must seek to resolve product issue within 15 days of product receipt, which means you have 15 days after receiving your item to email in a claim to customerservice@krafterskingdom.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a claim, you can contact us at customerservice@krafterskingdom.com. If your claim is accepted, we’ll contact you to discuss corrective solutions.  A return shipping label, as well as instructions on how and where to send your package will also be sent to you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any product claim question at vampiaw@krafterskingdom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns 
We will notify you once we’ve received and inspected your return, and let you know if a corrective solution was approved or not. If approved, you’ll be contact to discuss a resolution.